Refund Policy

We have a 30-day return policy, which means you have up to 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: 

  • Unworn / Unused  
  • Tags attached / unremoved  
  • Timepieces must have all protective stickers in place.
  • In its original packaging 
  • You’ll also need the receipt or proof of purchase.  

All custom orders are non-refundable. Store credit only.

No refunds will be issued on special orders or merchandise that has been:  

  • Personalized 
  • Engraved 
  • Sized (This includes sizing of any timepieces.) 
  • Otherwise altered 
  • Gift Cards are non-refundable 

Please contact us if you have questions or concerns about your specific item.

To start a return, you can contact us at info@hayekjewelers.net . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us for any return questions at info@hayekjewelers.net  

Online Order Returns
We offer free returns on online orders over $50. Returns for online orders can be arranged by calling (781)362-4767 or emailing info@hayekjewelers.net   There is no restocking fee for accepted returns.

You are responsible for shipping the product back to Princess Diamonds or dropping off the item in store.  

  • If you choose to return the item by mail, a shipping label will be provided for you.
  • If you choose to return the item in store, please contact us for an appointment. 

Sale Items
Returns for sale items must be initiated within 15 days of in-store transaction or delivery date for online purchases. Returns for all sale items will be given a credit to be used on a future purchase. Sale items include those that list a “sale price” below the retail price. The sale price will be noted in red. 

Please note that the following items are not considered to be on sale and therefore do not fall under this policy:  

  • Items listed at our special Princess Diamonds price (i.e., “Our Price”)
  • Items that are purchased at a discount using a holiday offer or promotion code 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item; so that we can evaluate the issue and make it right.

Refunds
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

There are certain situations where only partial refunds are granted on an individual case basis.

Late or Missing Refunds
It may take some time before your refund is officially posted. Please contact your bank or credit card company first and if you still have not received your refund yet, please contact us at info@hayekjewelers.net 

Credits
All merchandise credits will be issued in the form of either an in-store or online gift card. Please contact us to let us know your preferences, as our gift cards cannot be used interchangeably.

Exchanges
We only replace items if they are defective or damaged from shipping. These circumstances will be evaluated on an individual basis and may require you to supply pictures of the item and/or packaging. If you need to exchange it for the same item, please contact us at info@hayekjewelers.net for a return authorization.